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FAQ

1.ARE YOU REAL? IS THIS A SCAM?

Please rest assured that we are legally registered as a private company

2.HOW ABOUT THE QUALITY OF YOUR PRODUCT?

Our products are in high quality compared with many rivals. We pay much attention to our customers' shopping experience. We make quality control on each item before shipping.We will always put it on our priority.

3.WHETHER YOUR PHOTOS ARE EXACTLY THE SAME WITH THE PRODUCTS?

Most of photos are shot by our own photographer, and only a few of them are from magazines.

4.CAN YOU SEND YOUR CATALOGUE TO ME?

We are sorry that we couldn't offer the catalogue, because we update our product everyday. Hope you could take your time to have a view on our website. Thanks!

5.IF THE PACKAGE IS DETAINED BY CUSTOMS, WHO IS RESPONSIBLE FOR CLEARANCE OF THE ITEMS?

It's the buyer.

6.WHAT CAN YOU DO TO HELP US AVOIDING CUSTOM TAX?

Usually, we’ll declare a much lower value of your package or split it into several packages to ship.

7.HOW MUCH WILL BE THE SHIPPING COST?

It depends on the weight of the package and the shipping method you choose. You can have a try to place a order and the system will automatically calculate it for you.

8.HOW DO I TRACK MY ORDER?

Once the tracking number is available, we will email to inform you, and you can track it online by accessing the website of the relevant delivery company.

9.WHEN WILL MY ORDER SHIP?

Orders are usually processed and shipped within 3 working days of purchase.

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